At this year’s TalentX, we delivered a session on how businesses can prevent and prepare for mental health claims, because responding after the fact is already too late. With mental health conditions now making up 9% of serious workers' compensation claims, and costs rising fast, it's critical to understand your WHS obligations, address psychosocial hazards early, and equip leaders to respond with clarity and care. Here's what we covered, and why it matters more than ever.

NSW’s new psychological first aid (PFA) mandate underscores the need for businesses to proactively manage psychosocial risks under WHS legislation. This includes identifying hazards, implementing controls like workload planning, and providing support systems. Relying solely on Employee Assistance Programs (EAPs) isn’t enough. Integrating Mental Health First Aid (MHFA) into daily operations offers accessible, peer-led support and helps businesses shift from a reactive approach to one focused on prevention and care.