Morning Session
The Leadership Impact of Psychosocial Risk in Staffing
Recruitment and labour hire businesses operate under constant pressure, tight deadlines, demanding clients and fast-moving teams. In this environment, everyday leadership decisions around workload, communication, performance management and disciplinary processes can unintentionally create serious legal and WHS exposure.
The consequences are increasing:
Fair Work Commission lodgments hit 44,000+ in 2024–25 — 24% above the five-year average.
The High Court recently upheld $1.44M in damages for psychiatric injury following a flawed disciplinary process.
Once a worker is off for 45 days, there’s only a 50% chance they return.
These issues rarely start with major events.
They build through everyday leadership decisions.
This session is designed for owners, directors, GMs and team leaders who want to understand where these risks actually arise, and how to control them.
We’ll cover:
Where psychosocial risks actually arise in fast-paced staffing businesses
How everyday leadership decisions drive claims, disputes and retention problems
Why problems escalate when WHS, employment law and workers compensation are managed separately
What an integrated approach across these areas looks like in practice
Early warning signs and when to intervene, before it becomes a claim, complaint or court case
Format: Short presentation + facilitated roundtable discussion
Investment: $495 + GST | 15 places only
Take-home: WHS in On-Hire Guide, self-assessment checklist and clear priorities for reducing exposure.