A recent case shows that job transfers, even if reasonable, can still lead to liability if the new role harms an employee’s health. In Spicer v Tamworth [2025], the court found it wasn’t the transfer itself, but the post-transfer conditions that caused psychological injury, a key lesson for employers managing workplace changes.

Many recruitment agencies assume they’re off the hook for WHS responsibilities in "margin-only" placements, especially when the host pays the temp directly. But a recent conversation I had with a SafeWork NSW inspector confirms otherwise: agencies are still PCBUs under WHS law, and payment structure doesn’t change that. Here’s what you need to know, and how to respond when clients try to push back.

Customer aggression is on the rise, creating serious risks for frontline workers and businesses. With traditional training falling short, Risk Collective and Start Beyond have partnered to deliver MINACA VR — Australia’s first immersive VR training solution for managing customer misbehaviour. Learn how this innovative approach is transforming workplace safety across industries.