Customer aggression is on the rise, creating serious risks for frontline workers and businesses. With traditional training falling short, Risk Collective and Start Beyond have partnered to deliver MINACA VR — Australia’s first immersive VR training solution for managing customer misbehaviour. Learn how this innovative approach is transforming workplace safety across industries.

As NSW rolls out mandatory psychological first aid (PFA) training under its Mental Health and Wellbeing Strategy for First Responders, there’s a clear message: psychosocial support must move beyond crisis lines and pamphlets. This blog explores how recruitment and on-hire businesses — and indeed, any employer — can take practical steps to embed mental health support into everyday operations.

A Victorian business has been fined $90,000 after failing to prevent workplace sexual harassment, highlighting the critical importance of having workplace policies and training in place. The case underscores legal and financial risks for employers who neglect their duty of care in managing psychosocial hazards.

A Victorian company director is facing 34 charges under the Occupational Health and Safety Act, accused of bullying, sexually harassing, and directing gendered violence at a female employee. WorkSafe Victoria alleges the director failed to uphold their duty of care by neglecting to take reasonable steps that could have reduced the risk of harm.