Customer aggression is on the rise, creating serious risks for frontline workers and businesses. With traditional training falling short, Risk Collective and Start Beyond have partnered to deliver MINACA VR — Australia’s first immersive VR training solution for managing customer misbehaviour. Learn how this innovative approach is transforming workplace safety across industries.

In a landmark case underscoring the critical importance of managing psychosocial hazards in the workplace, the Western Sydney Local Health District (WSLHD) is facing charges under the Work Health and Safety Act 2011. SafeWork NSW alleges that WSLHD exposed two nurses to psychological risks by mishandling a workplace investigation, highlighting issues of poor organisational justice and inadequate grievance resolution. This prosecution signals an increasing regulatory focus on employers' responsibilities to address psychosocial risks, emphasising the necessity for fair and effective workplace investigation processes.

A Victorian company director is facing 34 charges under the Occupational Health and Safety Act, accused of bullying, sexually harassing, and directing gendered violence at a female employee. WorkSafe Victoria alleges the director failed to uphold their duty of care by neglecting to take reasonable steps that could have reduced the risk of harm.