Customer aggression is on the rise, creating serious risks for frontline workers and businesses. With traditional training falling short, Risk Collective and Start Beyond have partnered to deliver MINACA VR — Australia’s first immersive VR training solution for managing customer misbehaviour. Learn how this innovative approach is transforming workplace safety across industries.

Upcoming Changes to Workers' Comp in Victoria: What Employers Need to Know
A new Bill introduced in March 2025 could reshape the way Victorian businesses manage return-to-work (RTW) obligations. The Workplace Injury Rehabilitation and Compensation Amendment Bill 2025 proposes mandatory training, paid support, and enforceable obligations for RTW Coordinators — with hefty penalties for non-compliance.

A recent WHS prosecution involving both a host employer and on-hire provider has put the spotlight back on shared responsibilities in labour hire. This case reinforces that duties under WHS law aren’t optional—or transferable.

As NSW rolls out mandatory psychological first aid (PFA) training under its Mental Health and Wellbeing Strategy for First Responders, there’s a clear message: psychosocial support must move beyond crisis lines and pamphlets. This blog explores how recruitment and on-hire businesses — and indeed, any employer — can take practical steps to embed mental health support into everyday operations.

NSW’s new psychological first aid (PFA) mandate underscores the need for businesses to proactively manage psychosocial risks under WHS legislation. This includes identifying hazards, implementing controls like workload planning, and providing support systems. Relying solely on Employee Assistance Programs (EAPs) isn’t enough. Integrating Mental Health First Aid (MHFA) into daily operations offers accessible, peer-led support and helps businesses shift from a reactive approach to one focused on prevention and care.

Victoria is set to introduce dedicated Occupational Health and Safety (Psychological Health) Regulations in December 2025, aligning with national standards. While key administrative proposals have been dropped, employers will still need to manage psychosocial risks systematically. Here’s what’s changing, what remains, and how to get prepared.

In a landmark case underscoring the critical importance of managing psychosocial hazards in the workplace, the Western Sydney Local Health District (WSLHD) is facing charges under the Work Health and Safety Act 2011. SafeWork NSW alleges that WSLHD exposed two nurses to psychological risks by mishandling a workplace investigation, highlighting issues of poor organisational justice and inadequate grievance resolution. This prosecution signals an increasing regulatory focus on employers' responsibilities to address psychosocial risks, emphasising the necessity for fair and effective workplace investigation processes.